MemorialCare is a leading nonprofit health system in LA and Orange counties, operating four hospitals, two medical groups, imaging centers, and surgical centers. Their comprehensive healthcare services required enterprise-level I/O device management to maintain security and efficiency.
Challenge
Due to an extensive fleet of fax machines connected to their IT network, MemorialCare was vulnerable to FAXPLOIT - a critical security flaw allowing network breaches through fax protocols. Without firewalls between fax machines and the network, this vulnerability jeopardized sensitive patient data and HIPAA compliance.
Techio’s Solution
Techio developed a comprehensive three-phase approach to eliminate FAXPLOIT vulnerabilities while ensuring minimal disruption to MemorialCare's daily operations. Our solution combined firmware updates, hardware upgrades, and digital faxing implementation, supported by thorough staff training.
Phase 1: Assessment
Techio conducted a comprehensive device audit across MemorialCare's facilities, identifying 85 vulnerable devices and mapping security risks throughout the network.
Vulnerability Assessment:
- 85 vulnerable fax-capable devices identified
- No enterprise-wide visibility of vulnerable points
- Potential HIPAA compliance risks across multiple facilities
Phase 2: Technical Solution
Our team implemented a multi-faceted approach, resulting in:
- 76 devices secured with latest OEM firmware and security patches addressing FAXPLOIT
- 9 devices upgraded to new, secure technology
- Digital faxing solutions deployed where needed
Phase 3: Integration
The solution was seamlessly integrated into existing infrastructure, with:
- 100% staff adoption through targeted training
- Zero disruption to patient care
- Complete HIPAA compliance maintained
Results
Security Transformation:
- From 85 vulnerable access points to zero
- Comprehensive network protection achieved
- Full HIPAA compliance maintained
Implementation Success:
- 89% devices secured through updates
- 11% hardware replacement
- 100% staff adoption
- Zero impact on productivity and patient care delivery
Client Feedback
"What impressed us most about Techio was their systematic approach to addressing our FAXPLOIT vulnerability. Their team worked seamlessly with our IT security and compliance department, implementing the latest technologies and OEM firmware and security patches without any disruption to our workflows and patient care. With fax machines often being the forgotten vulnerability in healthcare networks, it's reassuring to know our I/O environment is now more secure."
